Betting Rules

These rules apply to bets placed through the 9au Casino website or any related betting interface made available to eligible customers. Additional rules may apply to particular games, markets, promotions or payment methods. Where a specific rule conflicts with a general rule, the specific rule for that game, market or offer will generally apply.

You are responsible for reading the relevant information before placing a bet. This includes the market description, available selections, odds or displayed price, stake amount, maximum or minimum limits, settlement method and any conditions shown on the betting screen. If you are unsure about a rule, do not place the bet until you have obtained clarification through the available support channels.

Account and eligibility

• You must be legally entitled to use online gambling services in your location and must meet any applicable minimum age requirement.
• You may only create and use an account for yourself. Accounts must not be opened or operated on behalf of another person.
• The information supplied during registration and account verification must be accurate, current and complete.
• You must keep your login details confidential and notify the operator if you believe your account has been accessed without permission.
• You must not use the website for unlawful activity, fraud, money laundering, collusion, manipulation or any other prohibited purpose.
• Access may be restricted where required by law, regulation, internal controls or responsible gambling measures.

One person should not use another person's account, payment method or identity information. You may be asked to complete identity, age, address, payment or source-of-funds checks. Betting activity, withdrawals or other account functions may be limited while checks are incomplete. An account may also be suspended or closed where information cannot be verified or where suspicious or prohibited activity is identified.

Placing a bet

1. Select the game, event, market or bet type you wish to use.
2. Review the selection, stake, displayed price and any applicable terms.
3. Submit the bet using the confirmation control provided on the website.
4. Wait for confirmation that the bet has been accepted.
5. Check your account history or bet slip to confirm the details of the accepted bet.

A bet is not accepted merely because a selection has been added to a bet slip. A bet becomes binding only after it has been submitted and accepted by the system. You should not assume that a bet has been placed if the website displays an error, interruption, pending message or other notice that does not confirm acceptance. If the same bet appears to have been submitted more than once, check your account history before attempting to place it again.

Displayed odds, prices, lines and other betting information may change before a bet is accepted. The price shown at the time of acceptance will normally be the price used for settlement, subject to the applicable game or market rules. The operator may refuse, limit or adjust a bet where this is permitted by the relevant terms, including where there is an obvious error, a technical issue, irregular activity or a breach of these rules.

Your responsibility before confirmation

• Confirm that the selected event, game, market and outcome are correct.
• Check the stake and potential return before submitting the bet.
• Review whether the bet is a single, multiple, combination, in-play or other available bet type.
• Make sure that any required conditions, exclusions or restrictions are understood.
• Ensure that you have sufficient available balance or approved payment capacity.
• Keep a record of accepted bets and report any apparent discrepancy as soon as reasonably possible.

The account record, bet confirmation and transaction history are important records of your activity. You should review them regularly and retain any confirmation information that is made available. If you believe a bet has been recorded incorrectly, provide the relevant details promptly, including the approximate time, selection, stake and any reference shown in your account.

Errors and technical interruptions

Occasionally, information may be affected by a technical fault, communication failure, delayed update, incorrect feed, display error or other system problem. Bets affected by an obvious error or material malfunction may be reviewed and corrected, cancelled or voided in accordance with the applicable rules. If a bet is cancelled or voided, the stake will generally be handled according to the rules for that product or market.

You must not attempt to take advantage of a known error, exploit a technical weakness, interfere with the website or use automated methods without permission. Activity suggesting abuse, collusion, manipulation or misuse may result in account restrictions, cancellation of affected bets, withholding of transactions where legally permitted and further review.

Bets are settled using the official result or settlement information applicable to the relevant game, event or market. Different products may use different settlement rules. For example, a market may be settled on the official result, a published competition result, a game outcome or another clearly identified measurement. Any special settlement conditions shown for the market will apply.

Settlement principles

• A winning bet is paid according to the accepted stake and applicable odds or return calculation.
• A losing bet does not qualify for a return, except where a product-specific rule provides otherwise.
• A void or cancelled bet is settled according to the relevant market rules.
• Where an event or game is abandoned, postponed, changed or completed under unusual circumstances, settlement will follow the applicable product rules.
• If an official result is corrected or withdrawn, the settlement may be reviewed where the rules allow.
• Any applicable taxes, charges or legal deductions will be dealt with in accordance with the relevant requirements.

Once a bet has been accepted, it generally cannot be changed or cancelled by the customer unless a specific cash-out, cancellation or other feature is expressly offered and successfully completed. A request to cancel a bet does not itself cancel the bet. If a cancellation feature is available, it may be subject to timing, market, technical and other conditions.

Balances and withdrawals

Account balances may include deposited funds, winnings, pending amounts, promotional amounts or other categories with different conditions. You should review the applicable terms before using or withdrawing any balance. Withdrawals may require identity and payment verification, and may be returned or delayed where information is incomplete, a payment method is not suitable, or a legal or security review is required.

Payments must normally be made using a method held in your own name or otherwise approved under the applicable requirements. Using a payment method belonging to another person may lead to a transaction being rejected, an account review or other action. You remain responsible for checking that deposits and withdrawals are lawful and permitted in your circumstances.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your spending and take regular breaks. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

Safer gambling options

• Use any available deposit, spending, loss or session limits that suit your circumstances.
• Consider a time-out or self-exclusion request if you need a break from gambling.
• Do not chase losses or increase stakes to recover money.
• Keep gambling separate from essential household, rent, loan and living expenses.
• Seek independent financial, health or gambling support if gambling is affecting your wellbeing or relationships.
• If you are concerned about another person's gambling, encourage them to seek appropriate assistance.

Requests for account limits, time-outs or self-exclusion may be subject to verification and administrative processes. You should not continue to use another account or create a new account to avoid a restriction. Where required, responsible gambling controls may be applied to an account or transaction.

Complaints and disputes

If you have a question or believe that a bet, payment or account matter has been handled incorrectly, raise it through the available customer support process. Provide enough information for the matter to be reviewed, such as your account details, the relevant bet or transaction reference, the date and time, and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

A review may involve checking account records, system logs, bet confirmations, payment information, official results and the rules applying to the relevant product. The outcome will be based on the available evidence and applicable terms. Nothing in these rules removes any rights or protections that cannot lawfully be excluded under Australian law.

Updates to these rules

These Betting Rules may be updated from time to time to reflect changes to services, products, technology, legal requirements or operational procedures. The current version published on the website will apply to future activity from the date it takes effect. You should review the rules regularly and stop using the services if you do not agree with an update. Product-specific terms and responsible gambling information should also be read before use.