Responsible Gaming

Casino games are based on chance. Outcomes are not guaranteed, and past results do not influence future results. A win cannot be expected, predicted or used as evidence that another win is due. Likewise, a losing session does not mean that a win is more likely to happen next. Every game carries a risk of loss, and you should only play with money you can afford to lose.

Gambling should not be treated as a source of income, an investment or a solution to financial pressure. Do not use gambling to pay bills, cover debts, replace employment income or improve your financial position. Keep gambling separate from essential spending, and never borrow money, sell belongings or use credit for the purpose of continuing to play.

Before you begin, decide how much time and money you are comfortable spending. Consider that your budget may be lost. If you reach your planned limit, stop playing, even if you feel that a win may be close. A clear plan made before gambling can make it easier to avoid decisions based on excitement, frustration or the desire to recover losses.

• Only gamble with discretionary money after essential costs have been paid.
• Set a spending limit and a time limit before starting a session.
• Take regular breaks and avoid playing when tired, upset, stressed or affected by alcohol or other drugs.
• Do not chase losses or increase your stakes to try to recover money.
• Keep gambling private from children and do not allow minors to access your account or device.
• Review your gambling activity regularly so that you remain aware of how much time and money you are spending.

Limits can help you stay aware of your activity and make decisions before gambling begins. Depending on the features available to you, you may be able to set financial or session controls, including deposit limits, wagering limits, loss limits, time reminders or breaks from play. Any limit should reflect your personal circumstances and should be set at a level that will not affect your rent, mortgage, utilities, food, transport, education or other important commitments.

A limit is most useful when it is decided calmly and followed consistently. Do not change a limit while you are trying to recover losses or are feeling pressure to continue. If a control is available through your account, read the information provided before confirming it. Some controls may apply for a defined period, and changes may not take effect immediately. Check the relevant account information so you understand how each setting operates.

Consider a break or self-exclusion

If you feel that limits are not enough, consider taking a break from gambling. A longer break or self-exclusion may be appropriate if gambling is affecting your finances, relationships, work, studies, health or peace of mind. Self-exclusion is a formal request to restrict or close access to gambling services for a selected period or until further notice, where that option is available.

If you want to take a break or discuss account restrictions, use the support or account tools available on the website. You do not need to wait until gambling has caused serious harm before asking for assistance. A request for support can be made at any time, and you can ask for information about the available options without needing to justify your decision.

1. Decide whether you need a short break, a longer break or complete self-exclusion.
2. Stop depositing and playing while you consider your options.
3. Use the relevant account settings or contact channel made available by the website.
4. Remove saved payment methods and gambling-related reminders where practical.
5. Tell someone you trust that you are taking a break and ask them to support your decision.

Gambling can become harmful gradually. Some people may not notice changes in their behaviour until gambling starts to affect other parts of life. Paying attention to warning signs can help you act early. You may wish to pause and seek support if you are spending more time or money than planned, thinking about gambling throughout the day, or feeling restless when you cannot play.

Other warning signs can include hiding or minimising your gambling, lying to family or friends, using money intended for household expenses, borrowing to gamble, selling possessions, or repeatedly attempting to win back losses. It may also be a concern if gambling is causing arguments, affecting work or study, reducing sleep, or leaving you feeling anxious, guilty, depressed or unable to control your behaviour.

• You regularly spend more than you planned.
• You gamble for longer than intended or find it difficult to stop.
• You increase the amount you stake to achieve the same excitement.
• You chase losses or return soon after losing money.
• You hide gambling activity or financial transactions from others.
• You use credit, loans or money needed for everyday expenses.
• You feel distressed, irritable or preoccupied when you are not gambling.
• Gambling affects your relationships, responsibilities, health, work or study.

If any of these signs apply to you, stop and seek independent support. Speaking with a trusted person, a qualified counsellor or a recognised gambling support service can help you understand what is happening and decide on practical next steps. You do not have to manage the situation alone.

Account security is part of safer gambling. Keep your login details confidential, use a secure password and avoid allowing other people to use your account. Do not give another person access to your payment methods or ask someone else to gamble on your behalf. If you believe another person has accessed your account, or if your details may have been compromised, stop using the account and follow the website's security and support process.

9au Casino may provide information, account tools and support options intended to help players manage their gambling. These tools are not a substitute for professional advice, and they cannot remove the risk associated with gambling. Read the applicable account information carefully and use the controls that are appropriate for your circumstances.

If you are worried about your gambling, seek help from an independent gambling support organisation, health professional or financial counsellor in Australia. Support may also be available for family members and friends affected by another person's gambling. You can begin by speaking with someone you trust and asking them to help you locate an appropriate service.

If gambling is contributing to thoughts of self-harm, immediate danger or a mental health crisis, stop gambling and seek urgent assistance through appropriate emergency or crisis support in your area. Your safety comes first. Gambling should never place your wellbeing, housing, relationships or financial security at risk.

Age and access

Gambling is intended for adults who meet the applicable age and eligibility requirements. Minors must not create, use or access a gambling account. Keep your account credentials, devices and payment methods secure, and use suitable privacy or parental controls where appropriate. If you believe a minor has accessed gambling services, stop the activity and report the concern through the website's available support channel.

Responsible gaming is an ongoing choice. Set clear boundaries, check in with yourself regularly and act early if gambling stops feeling enjoyable or manageable. Taking a break is a sensible decision, not a failure. If you are unsure whether your gambling is within safe limits, choose not to play and seek independent advice before continuing.