Privacy Policy

To provide an online casino service, 9au Casino may need to collect information directly from you, automatically from your device, or from service providers involved in operating the website. The information collected depends on how you use the site, the services you request and the checks that may be required before an account can be opened or used.

Account and contact details

This may include your name, date of birth, residential or contact details, login information and other details needed to create and manage an account. We may also keep records of communications with you, including enquiries made through support channels, account messages and information you provide when requesting assistance.

Verification and identity information

Where identity, age, eligibility or account security checks are required, we may handle verification documents and related information. This can include information shown on identity documents, evidence of address, information used to confirm your identity and records of checks carried out to prevent fraud, misuse or unauthorised access.

Payment and transaction records

We may collect or receive information about deposits, withdrawals, payments, account balances, gaming activity and other transactions. Payment providers may process payment details on our behalf. We generally use transaction information to process requests, maintain accurate records, identify unusual activity and meet applicable operational and legal requirements.

Device, usage and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, session details and information about how you interact with the site. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website performance and improve the user experience.

Personal information is used for purposes connected with providing, securing and improving the casino service. We seek to use information that is relevant to the purpose for which it was collected and do not use it in a way that is inconsistent with reasonable expectations or applicable requirements.

• To create, maintain and administer your account.
• To provide access to website features and requested services.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age and account information where checks are required.
• To conduct anti-fraud, security, risk and responsible-use checks.
• To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• To respond to questions, resolve issues and provide customer support.
• To communicate with you about your account, service notices, security matters and important changes.
• To send marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis to receive them.
• To monitor, test and improve website performance, functionality and security.
• To keep business, financial and compliance records as required.
• To meet legal, regulatory, court or law-enforcement obligations that apply to the service.

Some information may be necessary for us to provide an account or complete a requested transaction. If you do not provide information needed for verification, security or a legal requirement, access to some services may be delayed, restricted or unavailable. We may also use aggregated or de-identified information for analysis and service improvement where it cannot reasonably be used to identify you.

When information may be shared

We may share relevant information with trusted service providers that help operate the website and support account services. These providers may assist with payment processing, identity and verification checks, fraud prevention, technology, hosting, communications, analytics, customer support and security. They are expected to handle information only for agreed purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect the website, players or other people, to investigate suspected fraud or misuse, to respond to valid legal requests, or to meet applicable legal and compliance obligations. If the business or some of its services are reorganised, transferred or combined with another business, relevant information may be included in that transaction, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, internet transmission or storage system can be guaranteed to be completely secure, so you should protect your login details and contact support promptly if you believe your account has been compromised.

How long information is kept

We retain information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to applicable requirements and legitimate record-keeping needs.

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. Some are needed for essential functions, such as keeping a session active or remembering selected settings. Others help us understand website usage, improve performance or support relevant communications. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain website features.

Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These may include requesting access to your information, asking us to correct information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, or to ask a privacy question, contact support@9aucasino-aus.com. Please describe your request clearly and include enough information for us to understand which account or records it relates to. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect accounts from unauthorised requests.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable limitations.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask us to delete information that is no longer required, noting that some records may need to be retained for legal, security, dispute or compliance purposes.
• Marketing consent: withdraw consent to promotional messages by contacting support@9aucasino-aus.com or using an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent will not normally affect service messages that are necessary for your account, transactions, security or important changes. You may still receive those operational communications while your account remains active or where they are otherwise required. We will handle privacy requests within a reasonable timeframe and explain where a request cannot be completed in full because of a legal, security or operational requirement.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on this page. You should review the Policy periodically so you remain informed about how information may be handled. Continued use of the website after an update may indicate acceptance of the revised information practices, where permitted.